Last updated 22 September 2026

Privacy,
clearly explained.

This notice explains how Revue handles personal information across its connected hospitality services, including the portal, reservations, point of sale, online ordering, digital vouchers, wallet passes, branded apps and managed websites.

Who is responsible

Revue is responsible for information used to create and secure Revue business accounts, administer subscriptions, operate the platform and provide support. A business using Revue normally decides why and how its own customer, booking, order, staff and voucher information is used. In that situation the business is the controller and Revue processes the information on its instructions.

Customers should normally contact the relevant restaurant or other business first about a reservation, order, voucher or marketing message. Revue privacy enquiries can be sent to privacy@revue.day.

Information we process

• Business and account data: business identity, location, contacts, usernames, roles, permissions, device licences, sign-in and security records, subscription references and support history.
• Guest and transaction data: names, contact details, reservation details, party size, notes, preferences supplied to the business, visits, orders, menus, tables, payment method records, deposits, refunds and reports. Revue does not store raw payment-card details.
• Voucher and wallet data: purchaser and recipient details, message, value, balance, expiry, QR or voucher code, redemption history and Apple Wallet or Google Wallet pass references.
• Technical data: device and browser information, approximate network information, request identifiers, application events, error diagnostics, delivery status and security audit records.
• Website data: consent choices and, where permitted, analytics about page and product usage.

Why we use information

We use information to provide and secure the services a business enables, authenticate users and devices, synchronise authorised applications, process reservations and orders, issue and redeem vouchers, send service communications, administer billing, investigate faults, prevent abuse, improve reliability and meet legal obligations. Depending on the context, processing is necessary to perform a contract, comply with law, or support legitimate interests in operating and protecting the service. Where consent is required, it can be withdrawn.

Services and sharing

Information is shared only where needed to provide the service or where the law permits it. This can include the relevant business; infrastructure, database, security and email providers; Stripe for payments and subscriptions; Apple and Google for wallet passes; analytics providers where consent has been given; and professional advisers or authorities where legally required. Connected Revue products share authorised information only inside the same business workspace. One business cannot access another business’s records.

Some providers may process information outside the United Kingdom. Where this happens, Revue uses an appropriate lawful transfer mechanism and proportionate safeguards.

Retention and deletion

Account and operational records are kept for as long as needed to provide the service and meet contractual, security, tax and legal requirements. Pending registration and one-time-link data expires automatically. Booking, order, staff and voucher records follow the business’s instructions and applicable record-keeping needs. Diagnostic and delivery logs are retained only as long as reasonably needed for reliability, fraud prevention and support. Information is deleted or anonymised when it is no longer required, subject to backups and lawful retention duties.

Security and support access

Revue uses tenant isolation, role-based access, hashed passwords, revocable sessions, transport encryption, audit records and restricted administrative access. Authorised administrators may open a time-limited support session where necessary to diagnose or configure a workspace, and those actions are logged. Passwords, authentication tokens and payment-card details are excluded from diagnostic reporting. No online service can guarantee absolute security.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, and to receive portable data. You may also complain to the UK Information Commissioner’s Office at ico.org.uk. Business owners can begin a verified deletion request from the account deletion page.

Cookies, storage and analytics

Revue uses essential browser or protected-device storage for secure sessions, consent and interface preferences. Optional analytics remains disabled until a visitor permits it. Advertising storage is not enabled by the Revue marketing site. Payment, embedded booking and wallet services may use their own necessary technologies under their respective notices.

Changes and contact

We update this notice when products, providers or legal requirements change. The date above identifies the current version. Material changes affecting account holders may also be communicated inside the service or by email. Contact privacy@revue.day for privacy questions and hello@revue.day for general support.